1157 – ActivBoard Touch firmware upgrade instructions

1157 – ActivBoard Touch firmware upgrade instructions

Applicable to:

  • ActivBoard Digital Pen

    ActivBoard Digital Pen

  • ActivBoard Touch

    ActivBoard Touch

  • Mac

    Mac

This firmware upgrade is required by ActivBoard 6 Touch users that wish to use Mac OS X Yosemite or that have purchased the ActivBoard digital pen. ActivBoard 6 Touch and 10 Touch users may also be required to update the firmware in order to fix connection or interaction issues.

Firmware upgrades should be carried out using a computer that is connected directly to the interactive display device, bypassing any connection plates or wall boxes, using a 3m USB cable. If you are unsure about performing the firmware upgrade, please contact Promethean Technical Customer Support.

Click the ActivManager icon in your system tray or toolbar and select Control Panel.
User-added image

Ensure you are using ActivDriver version 5.12 or above. The ActivDriver version can be found at the bottom of this window.
User-added image

Should you need to update your ActivDriver, please visit the ActivDriver support page before proceeding.

Installing the firmware file

Ensure the ActivManager Hardware tab is selected then select the ActivBoard Touch. Click Upgrade.
User-added image

Select Internet and click Load.
User-added image

Click Yes to proceed.
User-added image

The ActivBoard 6 Touch will switch into firmware update mode, and the progress bar will advance from 0% to 100%. A confirmation dialog opens; click OK then Close.
User-added image

The ActivBoard Touch will restart and is ready for use.

    • Related Articles

    • 1038 – ActivBoard 100 and 300 series firmware upgrade instructions

      Applicable to: ActivBoard 100 ActivBoard 300 Pro ActivBoard 300 Standard This guide assumes you are using a USB connection and the latest version of ActivDriver. The firmware upgrade should only be carried out on the advice of Promethean Technical ...
    • 1160 – ActivPanel firmware upgrade instructions

      Applicable to: ActivPanel To check which version of ActivPanel you are using, please consult article 1477. Firmware upgrades should be carried out using a computer that is connected directly to the interactive display device, bypassing any connection ...
    • 1743 – ActivPanel Cobalt Firmware Upgrade Instructions

      Applicable to: ActivPanel Elements Series The Mainboard firmware version on your ActivPanel Cobalt determines whether you need only perform one, or both updates. To check the Mainboard firmware version, open the Unified Menu and tap the Locker icon ...
    • 1125 – ActivBoard 500 series firmware upgrade

      Applicable to: ActivBoard 500 Pro This guide assumes you are using a USB connection and the latest version of ActivDriver. The firmware upgrade should only be carried out on the advice of Promethean Technical Customer Support. Firmware upgrades ...
    • 1162 - Why does my ActivBoard lose calibration?

      Applicable to: ActivBoard Touch Mac ActivBoard Touch users must install ActivDriver version 5.11 or above. Your ActivBoard Touch also requires a firmware upgrade to ensure compatibility; please contact Promethean Technical Customer Support with ...