1585 – What should I do if the bezel firmware upgrade fails?

1585 – What should I do if the bezel firmware upgrade fails?

Applicable to:

  • ActivBoard Touch

    ActivBoard Touch

  • ActivPanel

    ActivPanel

This article applies to ActivPanel 4.5 and ActivBoard 10 Touch only.
To check which version of ActivPanel you are using, refer to article 1477.
ActivBoard 10 Touch has a product code beginning AB10T. This can be found on the serial number sticker.

If the bezel firmware upgrade crashes or fails, your device will cease to be interactive and will not be detected by the computer. You will see a red cross displayed on your ActivManager icon.

To resolve this, ensure that you have ActivDriver version 5.14.21 (or higher) installed on your computer.

Ensure the USB cable is connected to your computer, click the ActivManager icon in your system tray and select Control Panel.

User-added image

Select ActivManager’s Utilities tab. In the Firmware Recovery section, select your product and enter its size in inches, e.g. 70, and click Launch. If you are unsure about the size of your device, please contact Promethean Technical Customer Support with your hardware serial number.

User-added image
The device will be placed into recovery mode; ActivManager will download the corresponding firmware upgrade and reinstall it on the device.

    • Related Articles

    • 1160 – ActivPanel firmware upgrade instructions

      Applicable to: ActivPanel To check which version of ActivPanel you are using, please consult article 1477. Firmware upgrades should be carried out using a computer that is connected directly to the interactive display device, bypassing any connection ...
    • 1743 – ActivPanel Cobalt Firmware Upgrade Instructions

      Applicable to: ActivPanel Elements Series The Mainboard firmware version on your ActivPanel Cobalt determines whether you need only perform one, or both updates. To check the Mainboard firmware version, open the Unified Menu and tap the Locker icon ...
    • 1157 – ActivBoard Touch firmware upgrade instructions

      Applicable to: ActivBoard Digital Pen ActivBoard Touch Mac This firmware upgrade is required by ActivBoard 6 Touch users that wish to use Mac OS X Yosemite or that have purchased the ActivBoard digital pen. ActivBoard 6 Touch and 10 Touch users may ...
    • 1038 – ActivBoard 100 and 300 series firmware upgrade instructions

      Applicable to: ActivBoard 100 ActivBoard 300 Pro ActivBoard 300 Standard This guide assumes you are using a USB connection and the latest version of ActivDriver. The firmware upgrade should only be carried out on the advice of Promethean Technical ...
    • 1125 – ActivBoard 500 series firmware upgrade

      Applicable to: ActivBoard 500 Pro This guide assumes you are using a USB connection and the latest version of ActivDriver. The firmware upgrade should only be carried out on the advice of Promethean Technical Customer Support. Firmware upgrades ...