1665 – My ActivBoard Touch is too sensitive

1665 – My ActivBoard Touch is too sensitive

Applicable to:

  • ActivBoard Digital Pen

    ActivBoard Digital Pen

  • ActivBoard Touch

    ActivBoard Touch

Some interactive whiteboards for education use infrared (IR) technology that embeds the touch overlays in the bezel. This produces an invisible grid of IR beams and sensors that detect touch when the plane of the grid is broken by touch.
User-added image
Although an excellent multi-touch solution, IR technology has several issues:

  • Solid objects, resting a palm, or other obstructions can block the IR beams.
  • Performance can be affected by extremely bright sunlight.
  • Touch can be recognized without having to make contact with the surface, which isn’t always intuitive.

If you find the ActivBoard Touch to respond too sensitively, please ensure that the connected computer is set to the optimum screen resolution. Additionally, if you have purchased the ActivBoard digital pen, please ensure you have paired it.

Using the ActivBoard digital pen as a stylus, without pairing it, can cause the ActivBoard to treat it as a touch input because it breaks the IR grid before it touches the surface. Pairing the ActivBoard digital pen enables the use of both left and right click, and allows the ActivBoard to distinguish between hovering (digital pen not touching the surface) and writing (digital pen touching the surface).

    • Related Articles

    • 1653 – My ActivPanel is too sensitive

      Applicable to: ActivPanel ActivPanel Digital Pen Most interactive flat panels for education use infrared (IR) technology that embeds the touch overlays in the bezel. This produces an invisible grid of IR beams and sensors that detect touch when the ...
    • 1058 – ActivBoard USB Cable Extensions

      Applicable to: ActivBoard 100 ActivBoard 300 Pro ActivBoard 300 Standard ActivBoard 500 Pro ActivBoard Touch 2nd Generation ActivBoard Promethean supplies and supports as standard a USB connection with ActivBoards. Where the workstation cannot be ...
    • 1162 - Why does my ActivBoard lose calibration?

      Applicable to: ActivBoard Touch Mac ActivBoard Touch users must install ActivDriver version 5.11 or above. Your ActivBoard Touch also requires a firmware upgrade to ensure compatibility; please contact Promethean Technical Customer Support with ...
    • 1042 – Multi-touch is not working

      Applicable to: ActivBoard 500 Pro ActivBoard Touch ActivPanel ActivPanel Elements Series Windows The following solution applies to Windows 7 only. If you are able to use touch on your device, but multi-touch gestures are not working, you will need to ...
    • 1638 – How to use the ActivBoard 10 Touch Diagnostic Tool

      Applicable to: ActivBoard Touch If you experience touch or calibration issues when using the ActivBoard 10 Touch, Promethean Technical Customer Support will advise you to download the ActivBoard 10 Touch Diagnostic Tool. This tool tests the ...