General
1803 – Windows extended desktop support on Promethean hardware
Applicable to: ActivBoard Touch ActivDriver ActivInspire ActivPanel ActivPanel Elements Series Windows The use of extended desktop in Windows with Promethean HID*-compliant hardware (*Human Interface Device), such as the ActivPanel or the ActivBoard ...
1052 – How to download and install ActivInspire and import the Resource Pack
Applicable to: ActivInspire Mac Windows This article will guide you through the installation of ActivInspire on Windows and Mac, and explains how to import the ActivInspire Resource Pack. Download Visit the ActivInspire Download page. Select your ...
1084 – How do I find my ActivInspire Activation Key?
Applicable to: ActivInspire If you own a copy of ActivInspire Professional Edition on DVD, the Activation Key can be found on the packaging. Once installed on the computer, the ActivInspire Activation Key can be retrieved from an .xml file, and ...
1789 – How do I know if an update is available from within ActivInspire?
Applicable to: ActivInspire Mac Windows When an update is available from within ActivInspire, a notification will appear on the Dashboard. It will show if the Dashboard is left open for five seconds, with the computer connected to the Internet. Click ...
1240 – How do I uninstall ActivInspire?
Applicable to: ActivInspire Mac Windows Note: By following these instructions, you will not uninstall your flipcharts, personal settings or license. Before attempting to do any of the following, please ensure that you are logged onto the computer ...
1589 – How do I upgrade to ActivInspire Professional Edition?
Applicable to: ActivInspire ActivInspire Activation Key If you are using ActivInspire Personal Edition, or wish to upgrade before your 60-day trial of Professional Edition expires, please follow these steps. Locate the 20-digit Activation Key on your ...
1266 – How can I generate an ActivInspire Activation Key?
Applicable to: ActivInspire Upgrade using hardware serial number and product code Visit the ActivInspire Upgrade page and enter your hardware serial number and product code. Once you have generated an activation key, launch ActivInspire and enter it ...
1271 – How do I set up my PRM-25 image?
Applicable to: PRM 25 One of the added features of the PRM-25 projector is that natively supports widescreen resolution laptops for projecting a widescreen image onto a widescreen ActivBoard (87″/88″/95″ ActivBoard). The projector also supports a 4:3 ...
1332 – How do I remove my PRM-25 projector from my version 3 system?
Applicable to: ActivBoard Adjustable System ActivBoard Fixed System PRM 25 Please switch off the projector, unscrew and disconnect the cables at the back. Remove the thumbscrew. Allow the projector-mounting arm to slowly unhinge. Now carefully lift ...
1436 – PRM-25 RS232 control code commands
Applicable to: PRM 25 The commands below should only be used by users who are familiar with using this method of operation. Promethean’s support is limited to the commands outlined below. RS232 Setting Minimum delay for next command: 1ms Control ...
1602 – PRM-25 LED Error Code Messages
Applicable to: PRM 25 Error Code Messages Power LED Ready LED Over temperature 3 blinks Off G794 fail 4 blinks 4 blinks T1 fail 4 blinks 5 blinks Lamp error 5 blinks Off Ballast over temperature 5 blinks 1 blink Ballast short circuit in output ...
1270 – How do I set up my PRM-30 image?
Applicable to: PRM 30 One of the added features of the PRM-30 projector is that it natively supports widescreen resolution laptops for projecting a widescreen image onto a widescreen ActivBoard (87″/88″/95″ ActivBoard). The projector also supports a ...
1279 – How can I adjust the focus of my PRM-30 projector?
Applicable to: PRM 30 Your projector’s focus can be adjusted via the built-in focus wheel to the bottom of the chassis. Scrolling the wheel left or right will alter the focus accordingly. Please see the image below.
1333 – How do I remove my PRM-30 projector?
Applicable to: PRM 30 The projector cabling will first need to be disconnected. The cabling is covered with a fascia, and this will first need to be removed. Once removed, disconnect any cables connected to the projector. The next step is to unfasten ...
1165 – How can I purchase spares for my LCD projector?
Applicable to: Legacy Projectors PRM 10 PRM 20 PRM 30 Promethean no longer sells spare lamps, remote controls or filters for LCD projectors. The codes from the table below can be used to search online for spare parts.
1281 – How can I reset my PRM-30 projector back to factory defaults?
Applicable to: PRM 30 To revert your PRM-30 projector back to factory settings, first press the MENU button and using the arrow buttons, navigate down to the Setting option. Press the right arrow button and scroll up to Factory default. Press ...
1268 – How do I set up my PRM-32 image?
Applicable to: PRM 32 The PRM-32 projector supports a 4:3 aspect ratio, and can be used on 78″ ActivBoards. This document identifies the correct aspect ratio for each ActivBoard, and the different variants of screen resolution that can be used ...
1098 – Enabling 3D on a computer for use with PRM-32, PRM-35 and EST-P1
Applicable to: EST P1 PRM 32 PRM 35 Windows Minimum hardware requirements Hardware requirements are 3D content specific; please refer to your 3D content provider for more details. Only Quad core graphics cards can be used with the PRM-32, PRM-35 and ...
1069 – My projector remote control no longer works
Applicable to: EST P1 PRM 10 PRM 20 PRM 25 PRM 30 PRM 35 PRM 45 A SSI Projectors UST P1 Replace the two double AA batteries with new ones. With the new batteries installed in the remote control, you should be able to switch on the projector. The ...
1100 – Configuring PRM-32, PRM-35 and EST-P1 projectors for 3D use
Applicable to: EST P1 PRM 32 PRM 35 Windows Minimum PC requirements System memory: 1 GB system memory Disk space: 100 MB free disk space Graphics card: Quad Core graphics card Operating system: Dependant on the content being used Configuring ...
1277 – How can I adjust the focus of my PRM-25 or PRM-35 projector?
Applicable to: PRM 25 PRM 35 Your projector’s image focus can be adjusted via the built in focus wheel underneath the lens to the front of the unit. Scrolling the wheel left or right will adjust the focus accordingly. Please see the image below to ...
1127 – How to enable dual display on a Windows laptop
Applicable to: DLP Projectors LCD Projectors Windows This article is designed to help connect your Windows laptop to an external video display, such as a projector. Firstly, connect your projector to your laptop using a VGA cable. There are 2 VGA ...
1228 – How much power does my projector use?
Applicable to: DLP Projectors LCD Projectors SSI Projectors Please refer to the table below for power consumption information. Projector model Full use Standby* PRM-25 240W < 1W PRM-30 317W < 0.8W PRM-32 240W < 1W PRM-35 240W < 1W PRM-45 240W < 1W ...
1226 – How can I adjust the focus of my UST projector?
Applicable to: UST P1 Your projector’s image focus can be adjusted via the built in focus lever near the projector’s lens. The focus procedure is the same regardless of the size of the ActivBoard with which it is paired.
1213 – How to enable dual display on Linux
Applicable to: ActivPanel DLP Projectors LCD Projectors Linux HDMI Connect your projector or ActivPanel to your laptop using an HDMI cable. There may be several HDMI ports on your ActivPanel. Press the Source button on the ActivPanel, or on its ...
1101 – Enabling 3D on a computer for use with PRM-45 and UST
Applicable to: PRM 45 A UST P1 UST P2 Windows Minimum hardware requirements Hardware requirements are 3D content specific, please refer to you 3D content provider for more details. Most current graphics cards will output 3D. The only minimum ...
1696 – What is the difference between a Class and an Open Class?
Applicable to: ClassFlow Lessons can be delivered either to a specific Class or as an Open Class (no specific class). When deciding which option to choose there are some important differences you should bear in mind. Feature Deliver Lesson to a Class ...
1718 – How do I copy and paste an image onto a card in Lesson Builder?
Applicable to: ClassFlow To paste an image from a web browser or other application onto a card: Copy an image to your clipboard, by selecting the image and using: PC – Ctrl+C Mac – cmd+C All operating systems – right click and select Copy Paste the ...
1620 – Which Promethean hardware can I use to activate ClassFlow Desktop?
Applicable to: ClassFlow Desktop ClassFlow Desktop requires a connection to Promethean hardware once every 90 days. Connection to your hardware can be made via USB, Bluetooth or serial depending on the product. The following Promethean hardware can ...
1169 – Why can’t I sign in to ClassFlow in ActivInspire 2?
Applicable to: ActivInspire ClassFlow Windows Following the ClassFlow release on 25th February 2017, you will need to update the server settings to sign in to ClassFlow via ActivInspire. To do this from within ActivInspire: Click ...
1682 – How do I use ClassFlow’s Instant Whiteboard?
Applicable to: ClassFlow The Instant Whiteboard is a great tool to use whenever you want to quickly deliver a lesson without preparing anything in advance. The Instant Whiteboard option creates a new lesson, which opens in Presenter mode with a ...
1633 – How do I activate ClassFlow Desktop?
Applicable to: ClassFlow Desktop ClassFlow Desktop requires a connection to Promethean hardware or ClassFlow private tenant once every 90 days. You will need to connect to an interactive display or private ClassFlow tenant prior to the 90 day trial ...
1678 – How do I create a ClassFlow lesson?
Applicable to: ClassFlow You can create a ClassFlow lesson by selecting Create Lesson from the Home page. Alternatively, select the Resources tab, click New and select Lesson. You can change the title of your lesson by selecting the Untitled ...
1670 – Is ClassFlow free? Is there a paid version?
Applicable to: ClassFlow ClassFlow is completely free for teachers to use with their students. All teachers have to do is sign up for a free account. We recommend signing up to your nearest free ClassFlow site to ensure the best performance. See ...
1680 – What is the difference between an ActivInspire flipchart and a ClassFlow lesson?
Applicable to: ActivInspire ClassFlow The main differences between an ActivInspire flipchart and a ClassFlow lesson are listed below. ActivInspire flipchart ClassFlow Lesson Flipcharts are created in the ActivInspire application Lessons are created ...
1675 – How do I get started with ClassFlow?
Applicable to: ClassFlow Getting started with ClassFlow is as easy as registering for a free account. ClassFlow is a free interactive lesson delivery system that increases the depth of student and teacher engagement by providing the collaborative use ...
1721 – How do I upload or convert files in ClassFlow?
Applicable to: ClassFlow The following file types can be uploaded and converted to ClassFlow lessons: ActivInspire flipchart SMART Notebook® PowerPoint presentation PDF To upload a file, select Resources, select New and from the menu select File ...
1725 – How do I create a ClassFlow activity?
Applicable to: ClassFlow An activity can be delivered directly to a class, or added to a lesson. The following types of activity are available: Categorize Crossword Flash Cards Labeled Diagram Matching Memory Game Sequencing Timeline Venn Diagram ...
1726 – How do I create a class in ClassFlow?
Applicable to: ClassFlow To quickly send lessons and other content to your students, we’d recommend creating a class. Click Classes and click New. You can import a class from Google Classroom, or you can manually add a class in ClassFlow. This ...
1717 – How do I begin a Quick Poll in ClassFlow?
Applicable to: ClassFlow To begin a Quick Poll in ClassFlow: Select Start a Quick Poll from the home page. Select the type of Poll you would like to deliver: As students submit their responses, results will be displayed on a card in Instant ...
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