General
1043 – How do I use Windows 7 multi-touch features?
Applicable to: ActivBoard 500 Pro ActivBoard Touch ActivPanel Windows Windows multi-touch is available to users of the ActivBoard 500 Pro, ActivBoard Touch and ActivPanel. Windows 7 Home Premium or above is required, as Windows 7 Home Basic does not ...
1162 - Why does my ActivBoard lose calibration?
Applicable to: ActivBoard Touch Mac ActivBoard Touch users must install ActivDriver version 5.11 or above. Your ActivBoard Touch also requires a firmware upgrade to ensure compatibility; please contact Promethean Technical Customer Support with ...
1158 – Can I use the Digital Pen with my ActivBoard Touch?
Applicable to: ActivBoard Digital Pen ActivBoard Touch There are three versions of ActivBoard Touch: 2 Touch, 6 Touch and 10 Touch. Locate your ActivBoard Touch documentation or product code to check which version you are using. If you are unsure, ...
1065 – Using the ActivBoard Touch for the first time
Applicable to: ActivBoard Touch The ActivBoard Touch is not shipped with a software or driver CD/DVD. In order to use the ActivBoard Touch you should download the latest versions of ActivInspire and ActivDriver. New to ActivInspire? For help with ...
1724 – How do I connect my Dropbox, Google Drive and OneDrive accounts to ClassFlow?
Applicable to: ClassFlow If you want to import resources from your cloud storage, follow these steps to connect your account(s) and copy files: Log in to ClassFlow and click Resources. Click on the account you wish to connect, e.g. Dropbox, and then ...
1716 – How do I connect students and devices to lessons using ClassFlow?
Applicable to: ClassFlow Connect students to enable polling, deliver content and assess learning from anywhere in the site by using the Connection panel. Select the Connect your students icon in the top right corner of your screen to display more ...
1018 – How do I connect to ClassFlow for Schools in ActivInspire
Applicable to: ActivInspire ClassFlow ClassFlow for Schools users have their own ClassFlow server. This means the server address needs to be changed in ActivInspire. If students are going to connect to your class using their browser they will also ...
1014 – How do I change my ClassFlow settings in ActivInspire?
Applicable to: ActivInspire ClassFlow Click Settings. Click Server Address. Users with a standard ClassFlow account should ensure the address is set to https://prod.classflow.xx/, where xx is the domain where you registered your ClassFlow ...
1473 – How do I update my ClassFlow Connect device?
Applicable to: ClassFlow Connect Log in as the administrator by clicking on the menu icon and choosing Settings. When prompted, enter the Administrator password and select Log In. From the following menu, choose Software Update. Select Check for ...
1517 – How many screens can be mirrored?
Applicable to: ActivConnect M-Series ClassFlow Connect At present, four screens can be mirrored simultaneously. Should a fifth user mirror their screen, another user’s screen will be disconnected.
1510 – My display is not interactive when connected to ActivConnect M-Series or ClassFlow Connect
Applicable to: ActivConnect M-Series ActivPanel ActivWall ClassFlow Connect Interactive Whiteboards Ensure that your ActivBoard, ActivWall or ActivPanel USB cable is connected to the upper right USB port on the back of the device. This USB port is ...
1511 – Should I install ActivDriver on my ActivConnect or ClassFlow Connect?
Applicable to: ActivBoard Touch ActivConnect M-Series ActivConnect G ActivConnect OPS G ActivPanel ActivWall ClassFlow Connect ActivConnect and Windows 8 ClassFlow Connect devices are pre-configured for use with Promethean interactive displays, such ...
1507 – How do I connect my ActivConnect M-Series/ClassFlow Connect to my projector?
Applicable to: ActivConnect M-Series ClassFlow Connect DLP Projectors LCD Projectors SSI Projectors If your projector does not have a HDMI input, VGA to HDMI or VGA to DisplayPort (DP) converters are available on the market to support this ...
1524 – How do I calibrate the ActivWall?
Applicable to: ActivWall ClassFlow Connect Mac Windows Windows and Mac OS X Connect the ActivWall to your computer using the USB cable provided. ActivManager will detect the ActivWall. Tap the ActivManager icon, select Calibration and then ...
1512 – Can I connect a hard drive to my ActivConnect M-Series or ClassFlow Connect?
Applicable to: ActivConnect M-Series ClassFlow Connect External USB devices such as hard drives, memory sticks and SD cards cannot be used. Supported devices include keyboards, mice, webcams and microphones provided that no proprietary drivers are ...
1508 – How do I resolve power issues on ActivConnect and ClassFlow Connect devices?
Applicable to: ActivConnect M-Series ClassFlow Connect If there aren’t any lights on the device: Make sure that all the power cables are connected correctly. If the green power light is illuminated but there is no image on the screen: Make sure that ...
1515 – How do I log in to ClassFlow on my ClassFlow Connect?
Applicable to: ClassFlow Connect Firstly, open the Settings menu and ensure your ClassFlow server URL is correct, e.g. https://classflow.com/. If you are unsure, please consult your network administrator. Click the Connect ClassFlow button in the top ...
1535 – How do I restore my device?
Applicable to: ActivConnect M-Series ClassFlow Connect Restoring the device will bring back the previously installed software version. From the menu, select Settings and log in. Select Software Update | Restore to begin the restore process. The ...
1615 – How do I update ClassFlow Desktop on my ClassFlow Connect device?
Applicable to: ClassFlow Connect ClassFlow Desktop To download the ClassFlow Desktop software update, follow these steps: Confirm that time zone on your ClassFlow Connect device is set to your local time zone. If it is already running, quit the ...
1536 – How do I factory reset my device?
Applicable to: ActivConnect M-Series ClassFlow Connect Factory resetting the device will: Clear and return all settings to default Reset the administrator password Reset the End User License Agreement acceptance Clear and disable proxy settings Clear ...
1750 – How do I enter proxy settings on my Promethean Chromebox?
Applicable to: Promethean Chromebox Please note, Wi-Fi proxy settings should be entered whilst connected via Wi-Fi only. Entering Wi-Fi proxy settings Tap the status area in the bottom right corner. Tap the gear icon to go into Settings. In ...
1557 – Windows drivers for OPS
Applicable to: ActivPanel OPS M Windows For customers wishing to obtain drivers for the OPS model OPS2-5P8R256S or OPS2-5P8R256S-WIN, please click the link below: OPS2-5P8R256S and OPS2-5P8R256S-WIN For customers wishing to obtain drivers for the OPS ...
1739 – How to enable Wake on LAN for the OPS-M
Applicable to: ActivPanel OPS M This article applies to ActivPanel 5 and 6 only. To check which version of ActivPanel you are using, please refer to article 1477. To enable Wake on LAN for your OPS-M, please follow these instructions in order. ...
1734 – Installing software applications on your OPS-M
Applicable to: OPS M The OPS-M (Windows version) comes pre-loaded with Windows 10 IoT Enterprise 2016 LTSB. This operating system will allow the user to install applications and software packages like Microsoft Office, but this cannot be done from ...
1735 – Installing drivers on your OPS-M
Applicable to: OPS M The required drivers can be downloaded from article 1557. Open Device Manager on your OPS-M and then install the drivers in the following order: Installing the motherboard/chipset drivers In Device Manager, expand Other devices, ...
1733 – How do I back up my OPS-M?
Applicable to: OPS M Backing up the data on your OPS-M can be done either through an enterprise cloud solution or a local network backup plan. You should back up the OPS-M regularly in order to preserve your data and in the event that the device is ...
1662 – Which version of Windows is installed on the OPS-M?
Applicable to: OPS M Windows The OPS-M (Windows version) comes pre-loaded with Windows 10 IoT Enterprise 2016 LTSB. This version of Windows 10 is part of the Long Term Service Branch, and will receive security and stability updates from Microsoft for ...
1732 – How to reset Windows or re-image your OPS-M
Applicable to: OPS M The OPS-M is a unique form factor computer that can be imaged in a similar fashion to any other device. In order to reset or re-image your OPS-M, you need to enter the Recovery environment. The device will automatically present ...
1554 – How do I delete a Widget from the Home Screen?
Applicable to: ActivConnect G ActivConnect OPS G Press and hold on the widget and drag it to the bin icon on the right hand side of the screen.
1552 – How do I create a Widget?
Applicable to: ActivConnect G ActivConnect OPS G Tap the widget menu icon in the bottom right corner of the screen. Tap the plus sign in the bottom left corner of the screen. Select a widget to create.
1553 – How do I change the Widget on the Home Screen?
Applicable to: ActivConnect G ActivConnect OPS G Press and hold your finger on the left hand side of the home screen. Select Replace widget and choose the widget you want to add from the list. Any other widgets you’ve created can be found by tapping ...
1550 – How do I add an app to the Quick Launcher?
Applicable to: ActivConnect G ActivConnect OPS G Press and hold your finger on the right hand side of the home screen. From the pop-up menu, select Add bubble. Tap Generic app. Search for the app that you want to add from the list of installed apps ...
1540 – How do I enter proxy settings on ActivConnect?
Applicable to: ActivConnect G ActivConnect OPS G Please note, Wi-Fi proxy settings should be entered whilst connected via Wi-Fi only. Ethernet proxy settings may be entered at any time. Entering Wi-Fi proxy settings Open Settings and select Wi-Fi. ...
1564 – How to optimize performance on Mac OS X El Capitan when mirroring
Applicable to: ActivConnect G ActivConnect OPS G Mac To ensure the best performance when mirroring on Mac OS X El Capitan, please follow these steps: From the ActivConnect home screen, select the ActivCast bubble. Tap the gear icon in the top right ...
1555 – How do I set the date and time on my ActivConnect?
Applicable to: ActivConnect G ActivConnect OPS G Go to Settings. Tap Date & time. Disable both Automatic date & time and Automatic time zone. Change your settings based on your region in Select time zone. Now, re-enable both Automatic date & ...
1527 – Where are my ActivConnect screenshots?
Applicable to: ActivConnect G ActivConnect OPS G Use the Impression Gallery to access all your images and videos. Camera, video and screen captures* are automatically stored in the Impression Gallery. To use the Impression Gallery: Select ...
1556 – How do I update the ActivConnect software?
Applicable to: ActivConnect G ActivConnect OPS G It may be necessary to whitelist the following URLs: https://otaupdate.prometheanworld.com/ cdn-otaupdate.prometheanworld.com Please note, when updating your device, this should be done using the owner ...
1570 – How do I force ActivCast to quit on the ActivConnect?
Applicable to: ActivConnect G ActivConnect OPS G Should the ActivCast app freeze or fail to launch correctly, please follow these steps: Select Settings, and then Apps. Select ActivCast. Select Force Stop. Select OK. Relaunch the ActivCast app from ...
1549 – How do I set up my ActivConnect as a Wi-Fi Hotspot?
Applicable to: ActivConnect G ActivConnect OPS G Please note that your ActivConnect needs to be connected via Ethernet in order for Internet to be enabled, which in turn allows access to the Wi-Fi hotspot settings. Tap the setting icon in the bottom ...
1548 – How do I connect my ActivConnect via Ethernet?
Applicable to: ActivConnect G ActivConnect OPS G Connect the Ethernet cable to your ActivConnect. Tap the setting icon in the bottom left corner. Tap the gear icon. Tap Settings. Tap Ethernet. Ensure Ethernet is enabled.
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